Refund Policy

Draft — not yet reviewed. This page is a placeholder. It has not been reviewed by legal counsel or approved by the owner, and must not be relied on until it is.

This placeholder describes the intended refund approach. It is not final and has not been reviewed.

Self-host license

Both product lines are a one-time fee. The intended default is a short refund window after purchase for buyers who have not made meaningful use of the license or account. Exact terms (window length, conditions) are still to be decided by the owner.

SaaS account

Same intended approach as self-host, pending final terms.

VAT (EU)

bybros is the merchant of record and is responsible for EU VAT. VAT is calculated and collected at checkout based on your location, with reverse-charge handling available for verified business (VAT-ID) purchases. Invoices reflecting the VAT charged are provided at checkout.

For a refund request, contact bybros directly. This page will be replaced with a finalized policy before launch.